How to make a claim

In making a claim, the claimant should choose either one of the following procedures within 30 days of the event taking place to submit a claim form together with travel documents and the following documents as appropriate to:

By Online Application

Online Claim Centre

Please click  to complete and submit.

Please submit your completed claim form together with required claim documents to us at the below address:

By mail
Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

By Fax
Fax: (852) 2519 3233

By email
Email: A&

Download Claim Form

These are some of the required documents for claims. The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified in below, if necessary.



Documents required

  • Medical report or certificate issued by a Physician certifying the degree or severity of disability;
  • Police report, where relevant.
  • Death certificate;
  • Coroner’s report;
  • Police report, where relevant;
  • In the event of a disappearance, presumption of death as proclaimed by court.
  • Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician;
  • Original Hospital bill/receipt with itemized list issued by a Hospital;
  • Original receipt for purchase of Medical Equipment.
  • Original receipts, including date of purchase, price, model and type of items lost or damaged;
  • Copy of notification to airline/Public Conveyance and their official acknowledgement in writing when loss of damage has occurred in transit;
  • Police report (which must be made within 24 hours of the occurrence);
  • Copy of notification to the issuing authority in respect of loss of traveler’s cheques (which must be made within 24 hours of the occurrence).
  • Official documentation from the airline/Public Conveyance including victim’s name, date, time, duration and reason of delay;
  • Original bill/ receipt issued by hotel/airline/Public Conveyance.
  • Statement on the nature and circumstances of the incident or event (No admission of liability or settlement can be made or agreed upon without our written consent);
  • All associated documentation received in connection with the incident or event (including copies of summons, all court documents, solicitors’ and other legal correspondence).