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How to make a claim

In making a claim, the claimant should choose either one of the following procedures within 30 days of the event taking place to submit a claim form together with travel documents and the following documents as appropriate to:

By Online Application

Online Claim Centre

Please click  to complete and submit.

Please submit your completed claim form together with required claim documents to us at the below address:

By mail
Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

By Fax
Fax: (852) 2519 3233

By email
Email: A&HClaims.HK@chubb.com

Download Claim Form

These are some of the required documents for claims. The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified in below, if necessary.

 

Benefit

Documents required
PERSONAL ACCIDENT COVER
  • Medical report or certificate issued by a Physician certifying the degree or severity of disability;
  • Police report, where relevant.
ACCIDENTAL DEATH
  • Death certificate;
  • Coroner’s report;
  • Police report, where relevant;
  • In the event of a disappearance, presumption of death as proclaimed by court.
MEDICAL EXPENSES
  • Diagnosis and treatment, including patient name and date of diagnosis, certified by a Physician;
  • Original Hospital bill/receipt with itemized list issued by a Hospital;
  • Original receipt for purchase of Medical Equipment.
PERSONAL PROPERTY/PERSONAL MONEY/LOSS OF DOCUMENTS
  • Original receipts, including date of purchase, price, model and type of items lost or damaged;
  • Copy of notification to airline/Public Conveyance and their official acknowledgement in writing when loss of damage has occurred in transit;
  • Police report (which must be made within 24 hours of the occurrence);
  • Copy of notification to the issuing authority in respect of loss of traveler’s cheques (which must be made within 24 hours of the occurrence).
TRAVEL DELAY/BAGGAGE DELAY
  • Official documentation from the airline/Public Conveyance including victim’s name, date, time, duration and reason of delay;
  • Original bill/ receipt issued by hotel/airline/Public Conveyance.
PERSONAL LIABILITY
  • Statement on the nature and circumstances of the incident or event (No admission of liability or settlement can be made or agreed upon without our written consent);
  • All associated documentation received in connection with the incident or event (including copies of summons, all court documents, solicitors’ and other legal correspondence).

You may contact us via the following

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Chubb Insurance Hong Kong Limited

39/F, One Taikoo Place,
979 King's Road,
Quarry Bay, Hong Kong

Tele Phone Icon

Chubb Travel Insurance Customer Service

Tel: (852) 3191 6611

Fax: (852) 2519 3233

E-mail: Travel.HK@chubb.com

Operation hours:
Monday to Friday from 9:00 am to 5:30 pm
(Closed on Saturday, Sunday and Public Holidays)

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Chubb Worldwide Offices

Please visit below website for the mailing address, telephone number and email address of other Chubb offices in our global network

Worldwide Office Locator

Chubb. Insured.™

*Collection of Levy on Insurance Premium: Insurance Authority (IA) has announced the collection of levy on insurance premium under the "Insurance Ordinance (Cap. 41)" with effect from 1 January 2018. All premium amounts displayed are inclusive of levy. For further information, please visit www.ia.org.hk/en/levy.

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